Typically we will get the key at the initial consultation, so it is a good idea to have a copy ready for us at that time. Otherwise, we can pick one up at a later date, but we need to then charge a $10 key pick-up fee to cover our extra time and costs. We can also keep the key on file for you if you prefer, for future services, which is recommended to avoid further pick-up and drop-off fees. (We never put addresses or full names on them and they are kept in a locked, confidential file for safety.) This is especially beneficial when you travel often or need service on a last minute basis, or are stranded or delayed getting home and need immediate care. (We have even been called to help some clients who have locked themselves out of their home and we have been able to let them back in with our extra key…!) We can also of course return your key after our services are over. The first return is complimentary, but each pick-up and return for future services is subject to the $10 service fee.